Commercial Lead – Customer Experience & Responsible Gambling Expert James brought nearly five years of experience in customer service and operations at Paddy Power and Betfair to Gambling.com when he joined our team in 2018. During his tenure at one of the world’s leading online gambling companies – which has since rebranded as Flutter Entertainment – James honed his expertise in customer support, handling offers and resolving queries. Their main focus areas include sports betting offers, sports & casino betting products, brand reviews & offer testing, which helps keep the analysis anchored in real player questions. Their author archive lists 16 published pieces, giving the byline a decent spread of practical gambling coverage. That background translates well for Canadian players comparing casinos, betting sites, and the details that actually affect value.
